One inbox handles everything: Email us at:hello@tradeeyes.app. We reply within one business day, Monday to Friday. For quick answers, the Help Center covers the most common questions.
What to include in your message
- The email address on your Trade Eyes account.
- Invoice number for anything billing related.
- A screenshot of the screen or error you are seeing.
- The approximate time (with timezone) the problem happened.
Common request types
Billing and invoices
Send your invoice number or the email used at checkout. Dodo Payments handles processing worldwide, so we can trace any charge from that reference.
Refunds
Read the Refund Policy first, then email us with the invoice number. Eligible requests are processed back to the original payment method.
Tokens and subscriptions
Missing tokens after a purchase usually resolve within a few minutes. If the balance on your Account page still looks wrong, tell us the purchase time and we will reconcile it manually.
Account access
Trouble signing in with Google? Include the email address you used and a screenshot of the error so we can check the session logs.
Analysis quality
If an analysis looks wrong, use the feedback widget shown after a result, or send the chart screenshot to us directly. Every report is reviewed.